Reviews for LG 28 cu. ft. 3 Door French Door Refrigerator with Ice and Water Dispenser and Craft Ice in PrintProof Stainless Steel | Pg 1 - The Home Depot (2024)

Beware of the Ice Maker

I purchased an LG refrigerator/freezer and have had nothing but trouble with it. The main issue has been with the ice-maker, which has been a constant source of frustration. Initially, the ice got stuck in the icebox. When I tried to resolve this issue through the warranty protection program, I found the process to be incredibly cumbersome.The first repair attempt didn't solve the problem, and shortly after, the ice-maker broke again. This time, the ice got stuck in the dispenser, causing it to melt and create a mess all over the floor and inside the freezer. To make matters worse, the warranty protection program proved to be worthless. Despite multiple attempts to get the issue fixed, I was left with a defective appliance and a significant amount of frustration. I will avoid buying appliances from Home Depot, as they sell third-party warranty protection programs but do not stand behind the products themselves.

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Horrible customer service

Lg has no US customer seevice communication center! The woest from Thiland and other Countries outside USA! Home Depot works in collusion swlling last years models not telling customer they got a year old model and deliver beoken or damaged refrigerator. Spoke to Tony at Pinecrest store and Custome service order was made end of Feb its ok for them to take 6-8 weeks to deliver an old model and you have 48 hours to determine if the appliance is good or bad! This is a horeible systen and they are not treating customers appropriately! They are taking advantage of seniors and tge public! If you return a sigle item you wont be able to get the multi appliance discount for an additional deplacement! Consumer frayd division of Florida should be looking into rhis!

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Love the ice balls, the fridge is very spacious.

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Great craft ice maker

[This review was collected as part of a promotion.] Great to with the exception or the craft ice maker should be improved!

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Delivery driver damage refrigerator when delivering inside house and damaged walls. Call for replacement and was told they would send new one out and after a few days never heard anything else so called back where they responded was never told about replacement and it was after 48 hours so can’t return refrigerator

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I love my LG 28 cu ft French Door refrigerator. It has a very roomy and well lit interior. I have the ice and water dispenser and also craft ice. The bottom freezer drawer is large but a little difficult to keep organized. I think it is a good value for the price and looks great in my new kitchen.Delivery was seamless, with text messages to let me know what time to expect delivery and a phone call when they were on the way. Very pleased with the whole experience.

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Best fridge ever1

[This review was collected as part of a promotion.] We purchased this fridge about 3 months ago. So far, it is the nicest refrigerator we’ve ever owned. It has so much space and I love the French doors which provide easy accessibility. The freezer is spacious and the sliding drawer is a great feature. The water dispenser is amazing. I have had dispensers in the past that fling ice at you, drip water down the front of the fridge, and get backed up with ice. Not this one. It is a perfect design. The stainless steel is beautiful and easy to keep clean

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Great Features

[This review was collected as part of a promotion.] Love the crafted Ice and features with my new Fridge

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Beautiful Fridge! I love all the space inside and in the freezer below. The round ball cubes are awesome too, kids love them.

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WORST refrigerator I've ever owned!

First, it's very cheaply made. I bought online because of good reviews. What a joke. I've only had this 4 months and the ice maker quit working! The craft ice maker only works part of the time. VERY hard to keep the outside clean and shows every spot! I wish I hadn't gotten rid of my Samsung l gave to my son because I wanted to "upgrade"!. It was well made and spot free. What a waste of a lot of money!!! Was not please with the rude installers either. I wish I had returned!

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Pros and cons but a nice fridge

Beautiful fridge. Tons of space. Only complaint are the craft ice is very slow to make. Only 3-6 cubes per day depending on setting. The other icemaker is faster for regular ice but has a small tray in the door. Not good for hot days where you need a lot of ice. The only other thing is the water temperature. It doesn’t have a large bladder in the fridge. Fridge temp is 37 but the water from the dispenser is 57.

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Bad experience with LG customer support.

This unit dispenses flaky white powder on the water tray. Not evaporated water puddles, but powder. LG customer support denied it as a manufacturing defect, instead suggesting it was hard water deposits. Our old unit didn't do this. After much talking she agreed to send a technician but said if the tech found no manufacturing defect, then we would have to pay for the visit (est. $120). A customer should not have to make a $120 wager if something if not right with their new refrigerator.

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If a fridge could be beautiful, this is it!

Delivery was perfect; no dents or difficulties. It really is pretty. Tremendously happy 😆

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Beautiful appliance

[This review was collected as part of a promotion.] Beautiful appliance, love the large ice cubes, super storage space. Very quiet, large water area in door for tall glasses. Door storage is plenty big enough.

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Good Refrigerator

I had no issues with delivery or condition of fridge as others have indicated. Overall seems like a pretty good fridge in the month that I have owned it. However, this product is not eligible for the LG free extended warranty as advertised in the photos. It’s only for select models and this ain’t one. Which is highly disappointing that I’m not getting that extra perk. You can go to the webs The round ice is great but makes them slowly. If you link the fridge to the app, you can set the fridge to make 3 or 6 per day.

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Hoping 3rd time is a charm

Trust the reviews!! Terrible quality control!Complete disregard of time and trouble I am currently waiting on my 3rd refrigerator delivery. Both of the previous refrigerators were dented in the same spot on the lower left front panel. I’m assuming from fork lift?? I’ve had to move entire contents of fridge to garage 3x to prepare for deliveries. As well as 4 days wasted waiting for deliveries. Don’t even get me started on the crushed dishwasher that came with dented fridge.

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Love it!!!!

Loving the new features!!! Going to enjoy for the next 20 years

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Do not buy LG Appliances and their refrigerators

Very bad customer Service. They do not owner their warranty. I will be reporting them to better Business Bureau everywhere I can.

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Decent Refrigerator, Even Dented

[This review was collected as part of a promotion.] The refrigerator has decent features. It arrived with a badly dented door. A replacement arrived with a smaller dent. We were worn down and needed a refrigerator after three weeks without one, so decided to live with it. The refrigerator works okay but the dent is ugly.

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Decent Refrigerator; Poor Delivery Experience

The fridge has good features, but I can’t recommend buying it as delivered by Home Depot. It arrived with a dented door. A replacement arrived with a smaller dent. We were worn down and needed a fridge, so decided to live with it. The delivery guys asked me to remove my house door. The sales folks said fridge doors could be removed, but they said "We got no tools" so I removed my house door. They brought the fridge in, hooked it up, and helped get the door re-install started.

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Great Refrigerator

[This review was collected as part of a promotion.] Great refrigerator. The ice making options are very nice. The French doors make it easy to reach everything. The bottom freezer holds a great amount of product.

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Great, except for right door.

I love my new LG refrigerator. It looks fantastic in the kitchen and the inside is very spacious. I love having the freezer below. This setup makes it easier to organize and find my items. My only concern is that the right door doesn't automatically close when pushed. It appears to get stuck halfway and I have to remember to shove it hard to get it closed. The kids aren't so careful and so it stays open a lot. Only the chime alerts us know it's been left open.

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Suburb Refrigerator.

[This review was collected as part of a promotion.] So far, this refrigerator is great. We like the WIFI text updates. The dual ice is fantastic. It's very roomy and looks great.

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Love both ice makers

Yes I am very satisfied with my purchase of my French door refrigerator.

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LG the best refrigerator freezer with double ice

[This review was collected as part of a promotion.] Had to replace our old frig due to storm damage. This is our 1st LG and we love it. Frig portion well laid out and a lot of room. And we enjoy the double ice makers. The crafted ice was a great hit at our last card party.

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Disappointed

[This review was collected as part of a promotion.] Not so happy with this product. Shelves do not have good flexibility to get better height variety. Top shelf too high to have a value. Freezer separator is inefficient. Wasted space. And to top it all the door drip tray was missing from delivery and is now on a month and a half back order. Poor customer service at best.

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Smart, Capacious, French Door Fridge

The French door style suits our household needs very well and the cavernous freezer drawer with its flexible partition is now considered essential. The stainless steel finish looks elegant and the PrintProof fingerprint resistance helps to keep it that way too.Removing the protective plastic sheets and striped tape does not leave any glue or other residue when it is peeled away. This is a necessary but time consuming job that is worth doing thoroughly and carefully. The flexible door jamb still has striped transit tape that is very difficult to remove, unfortunately, I broke both the delicate flexible seals trying to remove the two tapes so need to order a couple of them.All of the three handles are labelled to indicate location and they attach securely with the Allen wrench provided. Top Tip: Use the Allen wrench to carefully lever out the styrene plugs protecting the handles' Allen screws.LED lighting inside is very even and the flexible shelf layouts will take an awful lot of weight without any hint of fatigue. Each pair of shelves 'locks' to make a large shelf. In the freezer the Craft Ice shelf has plenty of space for other essentials like ice cream and fancy deserts.Use the LG ThinQ app and QR code to add, configure, name and monitor the fridge ... and all Smart LG appliances. Plus find replacement filters, recipes and Smart Routines to suit your schedules.

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You are expected to defrost it!!!

Refrigerator installation was great however, it’s less than six months old and making a deafening noise. Solution? Defrost it!!! You’ve got to be joking I say!! In 20 years with my old “WP”, not once did it need to be defrosted. I would not purchase this LG garbage if I had to do it over. Unbelievable.

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This refrigerator is perfect! I am in love with craft ice feature.

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COLOSSAL LG REFRIGERATOR

The LG 28 cu. ft. Print proof stainless steel 3 door French door refrigerator is a beauty. NO more finger prints, well lest say it resists them. This refrigerator is big and a great addition for a large family. There are three open shelves and three closed compartments in the refrigerator part and the doors have three larger (right side) and three smaller (left side) compartments. The freezer has two pull out sliding sections and the bottom one is huge. There is so much room it’s like an apartment for your food and drink. The dual icemaker actually creates standard and craft ice (three at a time) which works out perfectly when we entertain. You can actually choose more ice or clearer ice. Just toggle between ice modes on the display screen and you are ready to go. There is also an ice plus option, believe or not actually creates MORE ice. There is a smart technology that lets you have key features anytime from your smart phone. The setup is easy so have some fun with that. This refrigerator is well-built and works perfectly, we are HAPPY.

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